Effective October 28, 2026
Sans Souci Hospitality is the business name of Rascals Flat LLC, 350 North Maple Street, Saugatuck, Michigan. We manage vacation rentals for their owners (full service management), help owners who run their own rentals (STR Host Support), and look after second homes while their owners are away (Home Care). This policy covers all three, our guests, and anyone who contacts us. It explains what we collect, why, and what we do with it.
What we collect
- What you send us: your name, email, phone number, the home’s address and anything you write in our contact form, our home care signup page or an email.
- What we need to work on your home: access details, contacts and notes about the house. Door and alarm codes are collected by phone or in person, never through a website form.
- Calls and texts to our emergency business line, 616-899-9095: your number, the time, and any voicemail or message you leave.
- Payments: when you pay us online, Stripe handles your card or bank details. We never see or store full card numbers.
- Guests who book through Airbnb, Vrbo or our booking site: the reservation details those platforms share with us.
- Website basics: like most sites, ours uses cookies and Google Analytics to see which pages get visited. It doesn’t identify you by name.
How we use it
To answer you, look after your home, run your bookings, bill for our services, send you updates you asked for, and keep our records. We don’t sell your information, and we don’t use it for anyone else’s advertising.
Text messages
When you text our business line, or give us your mobile number and agree to texts, we text you only about your home, your stay, your service or your work with us. Message frequency varies. Message and data rates may apply. Reply STOP to stop at any time, or HELP for help.
We never sell, rent or share your mobile number or your text opt-in with anyone for their marketing. Text opt-in data and consent are not shared with any third parties, except the phone company and service providers who deliver the messages for us.
Who we share it with
Only the people and services that help us do the work: our team and the contractors who visit your home, the booking platforms you booked through, and the tools we run the business on (for example Stripe for payments, Twilio for calls and texts, Google for email, Hospitable for bookings and messages, and Airtable for our records). Each gets only what it needs. We’ll also share information if the law requires it.
How long we keep it
As long as you’re a client or guest, and after that as long as we need it for taxes, licensing and our records.
Your choices
You can ask us to see, correct or delete what we have about you. Email hello@sanssoucihospitality.com and we’ll take care of it, unless we have to keep something by law.
Children
Our services are for adults. We don’t knowingly collect information from anyone under 18.
Changes
If we change this policy, we’ll update the date at the top of this page.